Shipping, Returns & Refunds
Shipping Policy
Last updated: August 25, 2026
AvenVix currently ships within the United States only. Standard shipping is free on every order.
Orders are usually processed in 1–3 business days. After dispatch, delivery typically takes 10–15 business days. Most orders therefore arrive within approximately 11–18 business days, although weekends, holidays, carrier delays, remote destinations, and supplier availability may affect timing. These timeframes are estimates, not guarantees.
Tracking details are emailed as soon as they become available. Tracking may take a few days to update after dispatch. Items may ship from different fulfillment locations and can arrive in separate packages at no additional shipping cost.
Please review the delivery address before placing an order. If a correction is needed, contact info@avenvix.com immediately. We will try to help, but an address cannot be changed after an order has entered processing or shipped.
If we cannot ship an order within the stated timeframe or within 30 days, we will contact you with an updated estimate and the option to wait or cancel for a full refund.
Cancellations & Refunds
Need help? Email info@avenvix.com with your order number and a short description of the issue.
CANCELLATIONS
Contact us as soon as possible. A full refund is available only when an order can be canceled before processing or shipment. Once an order has shipped, it cannot be edited or canceled. If an item becomes unavailable or cannot be shipped, AvenVix will cancel the affected item and issue a full refund automatically.
DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
Contact us within 30 days of delivery. Include clear photos or a short video of the item, its packaging, and the shipping label. After the issue is confirmed, you may choose a replacement or a full refund for the affected item. A physical return is normally not required; do not mail anything back unless we provide written instructions.
DELAYED OR MISSING DELIVERY
Contact us whenever tracking appears stalled. If tracking shows delivered, first check with household members, neighbors, and the carrier. We may ask for written confirmation from the carrier that the package was not delivered. An order that remains undelivered 45 days after shipment is eligible for review for a replacement or full refund.
CHANGE OF MIND OR INCORRECT SELECTION
Because orders are sent directly by distributed fulfillment partners, routine returns for change of mind, fit, color preference, or an accidental selection are not accepted. Please review product details and options before checkout. We will still review exceptional situations and may offer store credit at our discretion.
REFUND TIMING
Approved refunds are issued to the original payment method. AvenVix normally initiates the refund within 2 business days after approval. Most refunds appear within 5–10 business days, but the payment provider or card issuer controls the final posting time and some refunds may take longer. We do not charge restocking fees for approved damaged, defective, incorrect, missing, or undelivered-item claims.
Minor damage to outer packaging that does not affect the product is not eligible for a refund or replacement. This policy does not limit any rights that cannot be waived under applicable law.